Your information stays protected

Effective date: January 1, 2026. We protect the personal details you share when you book mobile mechanic, towing, or roadside help across Hampton Roads.

Your information stays protected and private

PRIVACY POLICY Effective Date: October 1, 2026 Mobile Mechanic (“Company,” “we,” “us,” or “our”) respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, document, store, and protect information when customers contact us, request service, use our website, or receive mobile diagnostic, repair, towing, programming, electrical, maintenance, or related vehicle services. 1. Information We Collect We may collect information reasonably necessary to provide, document, bill, and protect our services, including: Customer name Phone number Email address Service address or vehicle location Vehicle year, make, model, VIN, mileage, engine, and other identifying information Vehicle condition Description of the requested service or reported problem Diagnostic information Trouble codes and scan reports Measurements and technician observations Repair history provided by the customer Pickup and destination information for towing services Estimates and invoices Deposits and payment records Appointment and scheduling information Text messages, emails, website inquiries, calls, and other communications Photographs and video recordings associated with the vehicle or service process Website and device information when collected through our website or service providers 2. Service Documentation, Photography, and Video Recording Mobile Mechanic routinely documents service work. Customers acknowledge that the vehicle and service process may be photographed and/or video recorded before, during, and after diagnostic or repair work. Documentation may include: Vehicle exterior and interior condition Vehicle identification information VIN Mileage Instrument cluster Warning lights Diagnostic equipment Diagnostic scan results Trouble codes Test results Electrical measurements Mechanical conditions Existing vehicle damage Parts removed from the vehicle Replacement parts Failed or damaged components Wiring and connectors Fluid conditions Work being performed Completed repairs Customer-supplied parts Technician observations The immediate work area when necessary to document service conditions These records may be used to document vehicle condition, services performed, diagnostic findings, customer authorizations, parts, warranty matters, payment disputes, insurance matters, chargebacks, customer complaints, collection matters, and other legitimate business purposes. Photos or videos identifying a customer personally will not ordinarily be used for advertising or promotional purposes without separate permission when legally required. 3. Telephone Calls and Communications Calls with Mobile Mechanic may be recorded for customer service, service authorization, training, quality assurance, fraud prevention, payment disputes, and documentation. Where required or appropriate, customers will be informed that the call is being recorded. Text messages, emails, voicemail messages, online requests, estimates, invoices, and other communications may be maintained as part of the customer's service record. 4. How We Use Customer Information Information may be used to: Respond to customer inquiries Identify the vehicle Schedule service Dispatch technicians Provide towing services Perform vehicle diagnostics Perform authorized repairs Prepare estimates Prepare invoices Process deposits and payments Document customer authorization Communicate diagnostic findings Recommend repairs Document vehicle condition Maintain service records Review warranty claims Resolve disputes Respond to chargebacks Handle insurance matters Prevent fraud Collect unpaid authorized balances Protect our legal and financial interests Comply with legal, regulatory, accounting, tax, or insurance requirements 5. VIN Information Vehicle Identification Numbers may be collected and maintained as part of the service record. The VIN may be associated with: Diagnostic records Estimates Invoices Repair records Photographs Videos Warranty records Parts Programming records Towing documentation Payment records Outstanding balances Collection or legal documentation Vehicle information may be used when reasonably necessary to identify the vehicle associated with a service, invoice, unpaid balance, warranty claim, dispute, collection matter, or legally available lien or other remedy. 6. Payment Information Payments may be processed through authorized third-party payment processors. We generally do not directly store complete credit or debit card numbers or security codes when payment information is processed through a third-party provider. Third-party payment providers maintain their own privacy and security practices. 7. Unpaid Accounts and Collection Information When a customer fails to pay an authorized diagnostic, mobility, repair, towing, parts, labor, programming, or other service charge, information associated with the transaction may be retained and used for collection and legal purposes. This may include: Customer name Phone number Address Vehicle information VIN Invoice Service records Customer authorization Communications Photographs Videos Diagnostic results Payment history This information may be provided to attorneys, collection providers, courts, government agencies, lien-processing providers, or other parties when reasonably necessary and legally permitted to collect an outstanding debt or enforce available legal rights. 8. Information Sharing We may share customer information when reasonably necessary with providers assisting with: Payment processing Scheduling Customer communications Website hosting Accounting Business software Parts sourcing Towing Transportation Insurance claims Fraud investigations Chargeback disputes Debt collection Legal services Lien processing when legally available Information may also be disclosed when required by applicable law, legal process, court order, subpoena, insurance investigation, or governmental request. We do not knowingly sell customer personal information for monetary consideration. 9. Towing Services For towing services, we may collect and retain: Customer information Vehicle information VIN when available Pickup location Destination Vehicle condition Access information Photographs Video Transportation documentation Payment information Information may be shared with towing, dispatch, transportation, insurance, roadside-assistance, or payment partners when necessary to complete the requested service. 10. Website Information Our website and third-party technology providers may use cookies, analytics tools, IP addresses, browser information, device information, and similar technologies to: Operate the website Measure traffic Prevent abuse Improve performance Understand how visitors interact with the website Users may be able to control certain cookies through their browser settings. 11. Data Security We use reasonable administrative and operational safeguards intended to protect information under our control. However, no internet transmission, electronic communication, computer system, mobile device, or electronic storage method can be guaranteed to be completely secure. 12. Record Retention We may maintain diagnostic records, photographs, video recordings, invoices, authorizations, communications, repair documentation, warranty information, and related records for as long as reasonably necessary for legitimate business purposes. Records may be retained longer when necessary for: Accounting Tax requirements Warranty administration Insurance matters Collections Chargebacks Litigation Legal compliance Fraud prevention 13. Third-Party Services Payment processors, website providers, communication providers, mapping services, scheduling software, towing providers, and other third parties may maintain their own privacy policies. We are not responsible for the independent privacy practices of unrelated third-party providers. 14. Children's Privacy Our vehicle services are not intended for children, and we do not knowingly request personal information from children for automotive-service purposes. 15. Privacy Policy Updates We may modify this Privacy Policy when business practices, services, technology, or applicable legal requirements change. The Effective Date above identifies the current version. 16. Contact Questions concerning this Privacy Policy may be submitted through our official website: mechanicmobileandautocarrepair.com